Customer Service & Marketing Intern (Unpaid – School Credit Eligible)

• Welcome customers and provide friendly, professional service in person and over the phone.
• Assist customers with general questions and direct them to the appropriate team member when needed.
• Support the team with policy updates, document processing, and administrative tasks.
• Help maintain accurate customer records and organize agency files.
• Assist with appointment scheduling and follow-up communications.
• Support the agency's marketing efforts by helping create customer outreach campaigns, preparing promotional materials, and assisting with social media content.
• Help coordinate community events, customer appreciation activities, and local marketing initiatives that generate new business opportunities.
• Assist with lead generation activities by organizing marketing lists, tracking campaign results, and supporting customer engagement efforts.
• Learn about insurance products and agency operations through hands-on training and job shadowing.
• Collaborate with team members on daily office operations and special projects.

• Currently enrolled in a high school, college, university, or technical program requiring internship or practicum hours.
• A positive, friendly, and professional attitude.
• Strong communication and interpersonal skills.
• Creative thinking and an interest in marketing and community engagement.
• Excellent organizational skills and attention to detail.
• Willingness to learn and take initiative.
• Ability to multitask in a fast-paced environment.
• Basic computer skills, including Microsoft Office or Google Workspace.
• Experience with social media platforms is a plus but not required.